WHY HIRE ME?
I am a certified Salesforce Advanced Administrator and Platform App Builder with 3 years of
experience designing, automating, and optimizing Salesforce solutions. I specialize in
streamlining business processes through custom automation, data security, and scalable
architecture across Sales Cloud, Service Cloud, and Experience Cloud.
My passion lies in translating business requirements into powerful Salesforce functionalities,
empowering teams with tools that boost productivity and drive results. I’ve successfully
supported organizations with over 200 users, led end-user training, and delivered system
improvements that enhanced user adoption by over 30%.
As a certified Salesforce Advanced Administrator and Consultant, I bring hands-on experience and a results-driven approach to every project, big or small. I’m committed to delivering tailored Salesforce solutions that align with your business goals, streamline operations, and drive long-term value.
From initial discovery to post-implementation support, I’ll collaborate closely with you and your team, ensuring transparency, open communication, and complete alignment at every stage. You can count on me to deliver on time, within budget, and with a focus on practical, declarative solutions that maximize your ROI.
Whether you’re seeking support for a one-time project or looking to build a lasting partnership, I’m ready to contribute to your success and help you get the most out of Salesforce.
ABOUT ME
As a certified Salesforce Administrator with over 3 years of hands-on experience, I specialize in configuring, optimizing, and maintaining Salesforce solutions that solve real business problems. My background includes working in fast-paced enterprise environments where I’ve successfully led end-to-end Salesforce implementations, improved user adoption, and streamlined business processes.
I bring a full-stack understanding of the Salesforce ecosystem—from customising objects and automating workflows to integrating third-party tools and generating insightful reports. I’m passionate about helping organisations make the most of their Salesforce investment by aligning technology with business goals.
What sets me apart is my ability to listen closely to clients, understand their unique challenges, and translate those needs into scalable Salesforce solutions that drive measurable impact. Whether it’s enhancing productivity, improving data accuracy, or supporting cross-functional teams, I approach every project with dedication, clarity, and a results-oriented mindset.
If you’re looking for a dependable and proactive Salesforce Admin who can elevate your CRM strategy and support your digital transformation journey, let’s connect.
SPECIALTIES & CORE SKILLS
SOFT SKILLS
Problem-solving mindset
Effective communication (written & verbal)
Strong stakeholder management skills
Collaborative team leadership
Adaptability in dynamic environments
High attention to detail
Strategic and analytical thinking
Empathy and a user-first approach
Excellent time management
Skilled in conflict resolution
Efficient project coordination
Critical thinking and sound judgment
TECHNICAL SKILLS
Proficient in Salesforce Sales Cloud, Service Cloud, and Experience Cloud
User management and security: Roles, Profiles, Permission Sets
Data management: Data Loader, Import Wizard, Duplicate Rules
Process automation: Flows, Process Builder, Workflow Rules
Report and dashboard creation for actionable insights
Validation Rules and Formula Fields configuration
Change Sets and deployment from Sandbox to Production
AppExchange app installation and integration
Case and Lead Management expertise
Lightning App Builder and Lightning Record Pages customization
Custom Object and Field creation
SOQL proficiency and basic understanding of Apex
Familiar with change management best practices
Release readiness and testing processes
Knowledge of Agile and Scrum methodologies
Explore My Resume
Job Experience
Salesforce Administrator | CRM Solutions Specialist Salesforce Admin & App Builder
Intern Nexus Cloud Technologies | June 2021 – Dec 2022 Pathway to Salesforce Limited |Jan 23–PresentLed multiple Salesforce enhancement projects across Sales and Experience Cloud, automating workflows using Flows and custom objects. - Designed and deployed scalable Lightning pages, validation rules, and complex formulas to streamline sales pipelines. - Partnered with cross-functional teams to gather requirements and deliver CRM solutions aligned with business goals. - Managed user access and data integrity using profiles, roles, permission sets, and duplicate management tools. - Supported reporting strategy with advanced dashboards and visualizations for executive leadership.
Job Experience
Salesforce Admin & App Builder
Intern Nexus Cloud Technologies | June 2021 – Dec 2022Built and optimized custom apps using Lightning App Builder and Process Automation tools. - Assisted in the rollout of a knowledge base portal with Experience Cloud components. - Developed tailored reports and dashboards for marketing and customer support teams. - Supported Apex trigger testing and sandbox deployments using change sets. - Contributed to security reviews, data cleanup, and user onboard
Education Level
Certified Platform App Builder
Salesforce.comKnowledge gained through post-secondary education, focused on building custom applications within the Salesforce platform. This includes understanding data modeling, user interface design, business logic, and security to create tailored solutions that meet specific business needs.
Expert Scrum Master Certified
Scrum.orgApplying Agile Methodologies in executing projects from plan, build, test to delivery. Leading the team and taking control of the entire project.
Education Level
Salesforce Advanced Administrator
Salesforce.comExperienced in configuring Salesforce using declarative tools to meet complex business requirements. Focused on optimizing processes, managing advanced features, and ensuring strong security measures across the organization.
BSC IN INFORMATION TECHNOLOGY
University Of Buea, CameroonCompleted an undergraduate program in Information Technology, with a strong emphasis on the practical application of computing systems. This includes hands-on experience in system administration, networking, databases, and cloud technologies. These skills provide a solid foundation for delivering effective Salesforce solutions.
